This Privacy Policy explains how Cycle Savvy processes personal data in connection with its website and bicycle repair workshop services in Al Wakra, Qatar.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing based on legitimate interests where that ground applies.
To exercise a privacy right, please send a clear request using the contact details in this policy and include enough information for us to identify the relevant record. We may ask for additional details before responding, and we will explain any limitation that prevents full action on a request.
We retain personal data for the period needed to manage inquiries, complete inspections and repairs, document approvals, maintain service records, handle payment and collection matters, and meet legal or operational requirements. When data is no longer needed, we delete it or anonymize it where appropriate.
If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The version in effect is the one posted at the time of your visit or service interaction.
We may process contact details, bicycle service information, appointment details, intake notes, inspection findings, quote approvals, payment-related records, and website usage data. Where relevant, we also process communication content and service history connected to repair, adjustment, and collection arrangements.
We collect data when you submit an inquiry, book a service, bring in a bicycle for intake, communicate with us by phone, email, contact form, or in person, and when we record inspection, repair, approval, and collection details. Some technical data may be generated automatically when you visit the website.
Cookies may include session cookies that support navigation, preference cookies that remember basic settings, and analytics or performance cookies that help us understand site use. We do not rely on cookies to collect more information than is reasonably needed for website operation and service administration.
You may manage cookies through your browser controls and, where available, through any on-site preference tools. Disabling some cookies may affect basic site functions or the way forms and pages operate.
We use personal data to respond to inquiries, schedule and manage service appointments, record bicycle intake and inspection results, prepare and confirm quotes, carry out approved repairs and adjustments, arrange collection and service summaries, process payments, maintain business records, operate the website, and meet legal or security obligations.
We may disclose personal data to service providers that support website hosting, communications, record management, payment processing, and related administrative functions. We may also share information with suppliers or technical partners when needed to confirm compatibility, source parts, or complete approved work, subject to confidentiality and use restrictions.
We may share personal data when necessary to comply with legal obligations, respond to lawful requests, establish or defend claims, prevent fraud or misuse, or protect the security and integrity of our services and workshop operations.
